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Dan Berthiaume


Recent articles by Dan Berthiaume

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5 Skills SMB Technology Customers Want From IT Partners

SMB customers are seeking IT partners that have mastered  business analytics, unified communication & collaboration, business process management, mobility and infrastructure alignment, according to AMI Partners. Moreover, US-based SMB customers will spend $50 billion on cloud services in the next two years, AMI estimates. Among the 72,000 channel partners in the U.S.

Obama Jobs Act: Payroll Tax Cuts = Small Business Hiring?

Obama Jobs Act: Payroll Tax Cuts = Small Business Hiring?

President Barack Obama’s Jobs Act includes $447 billion in proposals. The piece of the American Jobs Bill that caught our attention: Payroll tax cuts. There has been a lot of controversy around the theory of “trickle down economics,” where tax cuts to businesses and the wealthy ultimately ripple through the rest of the economy. Without […]

Tech Support Opportunity: Half of SMB Employees Work Remotely

Much has recently been made of the increasing need SMBs have for mobile systems and services. However, some statistics from a new study by business communications provider Fonality make it clear that SMB’s need for mobility is even more pressing than the pundits are saying.

Don’t Overlook the Small Stuff When Dealing with SMBs

A recent survey commissioned by IDrive and conducted by Harris Interactive shows that many people are tackling a common high-tech problem in a surprisingly low-tech way. In response to a question about how they get existing contact info into a new smartphone, 27% of respondents said they manually entered the contacts.

Consultant Visa Restrictions May Benefit MSPs

Consultant Visa Restrictions May Benefit MSPs

While there are a variety of opinions on why it is happening, there is no denying the US government is making it harder for skilled IT professionals from overseas to obtain temporary work visas. As reported by the Wall Street Journal, Indian consulting services such as Tata and Infosys, which is under federal investigation for […]

MSPs Can Ease SMB Training Burden

MSPs Can Ease SMB Training Burden

It’s no big secret that the learning curve in corporate America has been growing exponentially steeper for the past several years. What seems to be light-speed changes in technology, business process, the national and global economy, and the general climate in which companies must compete can leave even major corporations with fully staffed training departments […]

SMBs Accelerate Videoconferencing and Telepresence Spending

SMBs Accelerate Videoconferencing and Telepresence Spending

Videoconferencing and telepresence are pushing beyond the enterprise and filtering down into the small and midsize business markets. For example, Infonetics predicts enterprises will spend $5 billion on videoconferencing and telepresence systems by 2015, and Frost & Sullivan forecasts the web conferencing and collaboration market will reach $4.12 billion by 2014.  But videoconferencing software provider […]

‘Modern’ SMB Marketing: Easier Said Than Done

‘Modern’ SMB Marketing: Easier Said Than Done

How are small and midsize businesses (SMBs) spending their marketing and advertising dollars? BIA/Kelsey has some answers. The Company says the typical SMB now uses nearly 5 different forms of media for advertising and marketing, nearly double from 2009. And yes: MSPs may be able to help SMB customers with this changing advertising and marketing […]

Women-Owned SMBs Ride Out Recession

Women-Owned SMBs Ride Out Recession

Abigail Adams, wife of the second U.S. President John Adams, is famous for having told her husband “don’t forget the ladies” when he was crafting laws for the new country. Fast forward to present day, and women continue to show their know-how — especially in business. Here’s the evidence. The nation’s women-owned small businesses are […]

Hardware Issues Continue to Plague SMB Customers

Hardware Issues Continue to Plague SMB Customers

The top three IT problems plaguing SMBs are all related to hardware, according to a recent survey from Wakefield Research that was sponsored by Hewlett-Packard. The problems involve low-performing hardware (46%), out-of-date hardware (37%) and unreliable hardware (23%), leading to suboptimal computing efficiency and an overall loss of productivity. While many SMBs reporte various problems […]

Can Reduced SMB Regulations Give Channel Partners a Lift?

Can Reduced SMB Regulations Give Channel Partners a Lift?

As the U.S. struggles with the ongoing debt crisis, politicians of all stripes are putting forth a dizzying array of longer-term suggestions to fix the financial mess. Some of the ideas seem far-fetched. However, VARs and MSPs that serve the SMB technology market should pay attention to recent statements from U.S. Rep. Robert Dold (R-IL) […]

MSPs Can Assist Healthcare Industry

MSPs Can Assist Healthcare Industry

MSPs, many of whom are SMBs themselves, are in a position to assist the US healthcare industry advance its use of new IT tools, according to a recent white paper from non-profit IT industry association CompTIA (Computer Technology Industry Association).  Industry estimates project spending in the healthcare IT market at more than $34 billion this […]

Mobile, Cloud Technology Drive SMB IT Spending Growth

Mobile, Cloud Technology Drive SMB IT Spending Growth

Seven out of 10 SMBs surveyed said they expect to increase their technology spending during the next 12 months, according to a recent study released by non-profit IT industry association CompTIA (Computer Technology Industry Association). Mobile and cloud technologies are particularly strong drivers of this expected growth. A full one-third of the companies surveyed expect […]

SMB Mobile Boom Creates Cloud Opportunities for Partners

SMB Mobile Boom Creates Cloud Opportunities for Partners

Smartphone and tablet adoption within small businesses continues to skyrocket, according to AMI Partners. And as those new devices proliferate, cloud-related opportunities also grow for VARs and MSPs serving SMB customers. Here’s why. AMI says nearly 3.5 million U.S. SMBs currently use smart phones and 700,000 currently use tablet computers. In the next 12 months, […]

Survey: SMBs Still Suffering From Data Loss

Survey: SMBs Still Suffering From Data Loss

Loss of data ranks as a “worst nightmare” for businesses of any size, but for players in the SMB space data loss can be especially catastrophic. SMBs often operate on the narrowest of margins and with the tightest of deadlines, meaning that even as little as a few hours spent without access to critical data, […]

SMBs Increasingly Turn to Cloud Storage

SMBs Increasingly Turn to Cloud Storage

A new study from AMI Partners suggests U.S. small and midsize businesses will increase their spending on backup and storage in the cloud by 11 percent yearly through 2015, reaching $270 million. Based purely on some educated guesses, MSPmentor thinks the forecast is a bit too conservative. Pushing beyond basic email backup, the AMI Partners […]

Help Your SMB Customers Serve Their Customers

Help Your SMB Customers Serve Their Customers

When MSPs think about the benefits they provide their SMB clientele, they probably focus on internal efficiencies that can benefit the bottom line. But MSPs need to take a broader look at how their services can aid all aspects of an SMB’s operations. For example, managed contact center services can aid your SMBs clientele in […]

Despite Weak Economy, SMBs Continue IT Spending

Despite Weak Economy, SMBs Continue IT Spending

Call it a blessing in disguise. Most recent economic reports say SMBs have been slow to make hires. But most IT research indicates that SMBs continue to expand their IT spending. In theory, that means SMBs will increasingly turn to managed services providers (MSPs) and other external folks for IT assistance to fill tactical and […]

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