Author

Job Title: Chief Product Officer

Craig Fulton

Craig Fulton is chief product officer at ConnectWise, where he oversees product management and development of the ConnectWise platform portfolio. Fulton credits his 20+ years in the technology sector, including time spent as a support desk and field technician, for helping him understand what partners want and need from their business management software.

Recent articles by Craig Fulton

Know Your Customer

One Factor in Determining Your A, B and C Customers

Use metrics to determine a customer’s “effective rate” to maximize revenue and profitability.

Plug-in, power strip

Plug Into a Technology Ecosystem for Business Success

Today, the expectation is that instead of explaining how the technology works, we will explain how the technology helps grow a business.