Xpert Q&A: How MSPs Can Get Customer Experience Right
Salesforce’s Tiffani Bova and TSIA’s George Humphrey offer tips on boosting customer experience in a managed or cloud-services business.
Author
Recent articles by Casey Freymuth
MSP Customer Experience Map: Key Touch Points in the Managed Services Customer Journey
It’s key to understand and assess all touch points through the eyes of the customer. This map shows common ones in a managed services customer journey.
Poll, Don’t Pester: 7 Ways to Measure Customer Experience at Key Touch Points Without Driving Customers Crazy
Survey fatigue is a challenge we can all relate to. Don’t fall into the trap of making customers unhappy by perpetually asking them how happy they are.
Xpert Infographic: Breaking the MSP Invisibility Spell
If it seems you’re cursed by invisibility, try these four counterspells to break free.
Q&A Roundtable: Best Practices for Increasing Visibility with MSP Customers
We turn to three experts for their guidance on how MSPs can remind their customers what they’re doing for them, the best way(s) for MSPs to get face time with those customers, and identifying and overcoming the obstacles to both.
What Have We Done for You Lately? 5 Ways to Demonstrate Proof of Service
Here are some tips to remind you, the partner, of the value you provide.
Three Ways to Rekindle Customer Intimacy
In an age where relationships of all types are growing more shallow and less personal, here are three simple steps you can take right now to strengthen your customer relationships.
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Read about @coxbusiness' acquisition of @Logicworks. dlvr.it/Shty4t https://t.co/3MaKai6SVr
Where in the world are the top MSPs?? Take a look at the infographic breakdown of 2022 #MSP501 winners by region >>… twitter.com/i/web/status/1…
.@SovosCompliance offers tips for how and when to revamp #partnerplans. dlvr.it/ShtDgv https://t.co/vPzajXnjee
Day 2 of #ZTW: @ThreatLocker unveils new Ops threat detection tool. dlvr.it/Shs93Y https://t.co/dAnj6IUiF2
.@broadvoice appoints a channel vet as new program leader. Before joining the company, he had risen through the ran… twitter.com/i/web/status/1…
More activity over at @Pax8 (which just hired @RobTRae): the #cloud marketplace firm has purchased @BamBoomCloud.… twitter.com/i/web/status/1…
.@SamsungMobile launches #GalaxyS23 phones, new #GalaxyBook3Ultra at Samsung Unpacked. dlvr.it/ShrW8G https://t.co/DloltwdMsE
The new partnership between Channel Futures and @ITExchangeNet is poised to benefit the partner community.… twitter.com/i/web/status/1…