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Xpert Q&A: How MSPs Can Get Customer Experience Right

Salesforce’s Tiffani Bova and TSIA’s George Humphrey offer tips on boosting customer experience in a managed or cloud-services business.

MSP Customer Experience Map: Key Touch Points in the Managed Services Customer Journey

It’s key to understand and assess all touch points through the eyes of the customer. This map shows common ones in a managed services customer journey.

Poll, Don’t Pester: 7 Ways to Measure Customer Experience at Key Touch Points Without Driving Customers Crazy

Survey fatigue is a challenge we can all relate to. Don’t fall into the trap of making customers unhappy by perpetually asking them how happy they are.

Xpert Infographic: Breaking the MSP Invisibility Spell

If it seems you’re cursed by invisibility, try these four counterspells to break free.

Q&A Roundtable: Best Practices for Increasing Visibility with MSP Customers

We turn to three experts for their guidance on how MSPs can remind their customers what they’re doing for them, the best way(s) for MSPs to get face time with those customers, and identifying and overcoming the obstacles to both.

What Have We Done for You Lately? 5 Ways to Demonstrate Proof of Service

Here are some tips to remind you, the partner, of the value you provide.

Three Ways to Rekindle Customer Intimacy

In an age where relationships of all types are growing more shallow and less personal, here are three simple steps you can take right now to strengthen your customer relationships.

Author

Casey Freymuth

Recent articles by Casey Freymuth

Xpert Q&A: How MSPs Can Get Customer Experience Right

MSP Customer Experience Map: Key Touch Points in the Managed Services Customer Journey

Poll, Don’t Pester: 7 Ways to Measure Customer Experience at Key Touch Points Without Driving Customers Crazy

Xpert Infographic: Breaking the MSP Invisibility Spell

Q&A Roundtable: Best Practices for Increasing Visibility with MSP Customers

What Have We Done for You Lately? 5 Ways to Demonstrate Proof of Service

Three Ways to Rekindle Customer Intimacy

Galleries

Channel Futures’ People Mover: Carbonite, Ex-Cisco Channel Boss, More

From the Industry

Top 10 Tips for Scaling your IT Infrastructure

Reap the Benefits of Managed Service Packaging

SOAR: Not Just a Buzzword, the Key to MSSP Success

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And the Winners of the 2019 MSP 501 Are…

How to Prepare Your Customers for SQL Server 2008 and 2008 R2 End of Support

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Is Machine Learning Cybersecurity’s Silver Bullet?

The Security Experts’ Guide to Choosing the Right Endpoint Protection

What You Should Know About Small Business Cybersecurity

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Channel Evolution Europe

Channel Partners Conference & Expo

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LogMeIn Central – Powerful Endpoint Management

Marketing with Maggie: Best and Worst Practices for Marketing Your Company and Services

Avant Renames BattleApp, Beefs It Up with Data Center Comps, Network Analytics

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