Xpert Q&A: How MSPs Can Get Customer Experience Right
Salesforce’s Tiffani Bova and TSIA’s George Humphrey offer tips on boosting customer experience in a managed or cloud-services business.
Author
Recent articles by Casey Freymuth
MSP Customer Experience Map: Key Touch Points in the Managed Services Customer Journey
It’s key to understand and assess all touch points through the eyes of the customer. This map shows common ones in a managed services customer journey.
Poll, Don’t Pester: 7 Ways to Measure Customer Experience at Key Touch Points Without Driving Customers Crazy
Survey fatigue is a challenge we can all relate to. Don’t fall into the trap of making customers unhappy by perpetually asking them how happy they are.
Xpert Infographic: Breaking the MSP Invisibility Spell
If it seems you’re cursed by invisibility, try these four counterspells to break free.
Q&A Roundtable: Best Practices for Increasing Visibility with MSP Customers
We turn to three experts for their guidance on how MSPs can remind their customers what they’re doing for them, the best way(s) for MSPs to get face time with those customers, and identifying and overcoming the obstacles to both.
What Have We Done for You Lately? 5 Ways to Demonstrate Proof of Service
Here are some tips to remind you, the partner, of the value you provide.
Three Ways to Rekindle Customer Intimacy
In an age where relationships of all types are growing more shallow and less personal, here are three simple steps you can take right now to strengthen your customer relationships.
Webinars
Cybersecurity: How to Level-Up Your MSP Business
January 27, 2022
How MSPs Can Make the Transition to Managed Security
January 13, 2022
Positioning CCaaS as a Profit Center for Your Customers
December 8, 2021
White Papers
Upcoming Events
Channel Partners Conference & Expo
April 11, 2022 - April 14, 2022
Channel Evolution Europe
June 14, 2022 - June 15, 2022
MSP Summit
September 12, 2022 - September 15, 2022
.@AWSCloud again invests in @TDSYNNEX (partners will benefit) and expands with @Verizon. dlvr.it/SHMsgT https://t.co/Vmtt5ZqOEo
.@8x8 completes $250 million acquisition of @fuze. #UCaaS dlvr.it/SHMsd6
.@HP adds #Fortis brand of laptop PCs and #Chromebook devices for students who use them in classroom and home.… twitter.com/i/web/status/1…
Did you hear? Michael Stephens has resigned as @Rackspace’s global partner #channel chief. Learn more here.… twitter.com/i/web/status/1…
.@valuatesreports: @IBM @Microsoft, @awscloud, @Oracle among call center #AI market leaders dlvr.it/SHMKzK https://t.co/k4E0x2s4Q9
.@CatoNetworks shared interesting trends about how IT leaders and their channel partners are interacting with SASE.… twitter.com/i/web/status/1…
.@EntaraCorp's XSP business model offers clients a hybrid MSP-MSSP experience. CEO Pamela Diaz discusses this,… twitter.com/i/web/status/1…
.@cybereason launches Pay As You Grow program for #MSSPs. #XDR dlvr.it/SHM5CJ https://t.co/QheQwbVL7o