Xpert Q&A: How MSPs Can Get Customer Experience Right
Salesforce’s Tiffani Bova and TSIA’s George Humphrey offer tips on boosting customer experience in a managed or cloud-services business.
Author
Recent articles by Casey Freymuth
MSP Customer Experience Map: Key Touch Points in the Managed Services Customer Journey
It’s key to understand and assess all touch points through the eyes of the customer. This map shows common ones in a managed services customer journey.
Poll, Don’t Pester: 7 Ways to Measure Customer Experience at Key Touch Points Without Driving Customers Crazy
Survey fatigue is a challenge we can all relate to. Don’t fall into the trap of making customers unhappy by perpetually asking them how happy they are.
Xpert Infographic: Breaking the MSP Invisibility Spell
If it seems you’re cursed by invisibility, try these four counterspells to break free.
Q&A Roundtable: Best Practices for Increasing Visibility with MSP Customers
We turn to three experts for their guidance on how MSPs can remind their customers what they’re doing for them, the best way(s) for MSPs to get face time with those customers, and identifying and overcoming the obstacles to both.
What Have We Done for You Lately? 5 Ways to Demonstrate Proof of Service
Here are some tips to remind you, the partner, of the value you provide.
Three Ways to Rekindle Customer Intimacy
In an age where relationships of all types are growing more shallow and less personal, here are three simple steps you can take right now to strengthen your customer relationships.
Webinars
A Partner’s Perspective on Channel Success in 2021
March 23, 2021
XDR and Why it Matters to MSPs
March 24, 2021
A UK-based MSP got a lesson in grace when a post intended as a joke was mistaken for online bullying.… twitter.com/i/web/status/1…
Learn more about #FirstNet and partnering with @GetWirelessLLC. #LTE #firstresponders #connectivity #IoT… twitter.com/i/web/status/1…
Have you heard? @McAfee is selling its enterprise security business. And 75-year-old founder #JohnMcAfee faces deca… twitter.com/i/web/status/1…
Today we celebrate the achievements of women worldwide, and we are proud to give the rockstar women in the channel… twitter.com/i/web/status/1…
The list of #Accellion FTA breach victims keeps growing. Another bank joined the list over the weekend.… twitter.com/i/web/status/1…
Happy #InternationalWomensDay! The Channel Futures / @Channel_Online team is proud to support @AllianceofCW and… twitter.com/i/web/status/1…
#MSPs can help businesses deal with #cloudcomputing and #cybersecurity pain points, says @Dreamix_Ltd.… twitter.com/i/web/status/1…
Chinese hacker group #HAFNIUM exploits critical @MSFTExchange Server vulnerability, could impact thousands.… twitter.com/i/web/status/1…