Carolyn April

Job Title: Senior Director, Industry Analysis CompTIA

Carolyn April

Carolyn April is Senior Director of Industry Analysis at CompTIA. She has served as an analyst and editor covering the IT channel at titles including Channel Insider and VARBusiness, and Redmond Magazine. She is a graduate of the Medill School of Journalism at Northwestern University in Evanston, Illinois, where she earned bachelors and master's degrees in journalism.

Recent articles by Carolyn April

Do Your Customers Understand What ‘Managed Services’ Are?

CompTIA’s director of industry research takes issue with the name “managed services.” Do your customers really understand what that means? And what do your customers really want when they hire you? We’ve got the questions and the answers here.