Bob Godgart 2 profile page

Memo to MSPs: Take Your Customer’s Pulse

In a previous blog post, I described the 10 benefits of using surveys in your s

Specialize to Compete… But Don’t Forget the Basics

In the last few months I’ve spent a lot of time on the road, at events and visiting with countless VARs, MSPs and other technology solution providers. And, I can tell you first hand that this is

Focusing on Profitability Using a PSA Tool

Fortunately, today’s new service management tools promise a variety of ways to optimize the profitability in your managed services business. They furnish a range of features and functions for handling projects and service contracts that let MSPs more easily define and measure key metrics and get a much clearer picture of their profitability.

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How to Become A Vertical Market Service Provider

I recently attended the terrific “Breakaway 2010” event put on by CompTIA, the leading computer industry association, and I was glad to see the big emphasis

10 Ways Surveys Can Boost Your Service Provider Business

I’m always impressed when the service providers I work with take the time to ask me how things are going. When it comes to checking in with custo

Big Switch: Trusted Advisors Become Embedded Tech Advisors

Much has been written and taught about the “holy grail” of IT service providers — to become your clients’ “Trusted Technology Advisor.” But don’t stop th

Automate to Achieve the Ideal Hybrid IT Business Model

For years the prevailing wisdom has been for IT solution providers to focus less on moving products, and more toward a business model built primarily on services delivery. The conv