Bob Godgart 2

Memo to MSPs: Take Your Customer’s Pulse

• December 15, 2010

In a previous blog post, I described the 10 benefits of using surveys in your s

Specialize to Compete… But Don’t Forget the Basics

• November 30, 2010

In the last few months I’ve spent a lot of time on the road, at events and visiting with countless VARs, MSPs and other technology solution providers. And, I can tell you first hand that this is

Focusing on Profitability Using a PSA Tool

• October 28, 2010

Fortunately, today’s new service management tools promise a variety of ways to optimize the profitability in your managed services business. They furnish a range of features and functions for handling projects and service contracts that let MSPs more easily define and measure key metrics and get a much clearer picture of their profitability.

Wha

How to Become A Vertical Market Service Provider

• August 25, 2010

I recently attended the terrific “Breakaway 2010” event put on by CompTIA, the leading computer industry association, and I was glad to see the big emphasis

10 Ways Surveys Can Boost Your Service Provider Business

• July 20, 2010

I’m always impressed when the service providers I work with take the time to ask me how things are going. When it comes to checking in with custo

Big Switch: Trusted Advisors Become Embedded Tech Advisors

• June 10, 2010

Much has been written and taught about the “holy grail” of IT service providers — to become your clients’ “Trusted Technology Advisor.” But don’t stop th

Automate to Achieve the Ideal Hybrid IT Business Model

• May 9, 2010

For years the prevailing wisdom has been for IT solution providers to focus less on moving products, and more toward a business model built primarily on services delivery. The conv

Selling Products Along with Your Services, Profitably

• April 6, 2010

Like it or not, products are an integral (and important) part of any IT Service business. Product s

MSPs: Reinvention Once Again Is the Key to Success

• March 8, 2010

In today’s fast-paced world of technology, new IT issues — and new solutions — can arise in the blink of an eye. This poses a unique ch

Increasing Business Efficiency: Nine Questions You Need to Ask

• February 4, 2010

To follow the ideas I presented in my January blog post,