Boomi Taps Partners to Integrate New AI Bot Framework into Their Solutions
Pictured above: Boomi CEO Chris McNabb addresses attendees during his keynote at last week’s Boomi World in Washington, D.C.
Boomi, the Dell Technologies subsidiary that provides application integration middleware and tools, is lining up partners — with Accenture taking the lead — to build chatbots into their clients’ solutions based on the company’s new Bot framework.
Chatbots that use conversational AI represent an expanding opportunity for partners and customers to tap the Boomi iPaaS integration platform, company officials emphasized at last week’s annual Boomi World conference, held in Washington, D.C. The gathering, which included the Boomi Partner Summit, provided the company’s annual road map and vision.
Boomi’s top executives and technologists outlined some notable deliverables including the conversational AI enhancements, the company’s API gateway and support for event-driven architectures such as those that process large data streams from IoT-based devices, mobile apps and social networks. The company also gave an early preview of forthcoming capability called Boomi Insights that will provide improved views of the relationship between different forms of metadata.
Chris McNabb, Boomi’s CEO, underscored an expanded focus on helping partners tap the conversational AI capabilities already available in its iPaaS integration platform using Flow, the company’s new SaaS-based workflow automation offering.
Flow, which rolled out last year, is built on with the assets from the company’s acquisition of ManyWho in early 2017. In May, the company quietly released its new Boomi Bot Framework as a low-code tool for developers to build chatbots using Flow that can use any combination of business rules and AI.
Now the company is working with partners to enable them to use the new Boomi Bot framework and Flow to create chatbots in their own solutions. “We’re building an ecosystem here,” McNabb told attendees during the opening Boomi World keynote. “The ecosystem is the key to everything that goes on and how we are combining our capabilities.”
Boomi’s first announced partner in this effort, Accenture, has 300 solutions deployed that use AI to improve customer service, according to the company’s managing director Laetitia Cailleteau, who joined McNabe on stage. “This is going to be truly revolutionary,” she, said. Cailleteau cited an Accenture survey that found 56% of C-level execs believe that conversational AI will have a significant impact on their business.
“One of the key things of conversational AI is to be much more human driven and customer driven,” Cailleteau said. “And with the power of our anthropologists and sociologists, we ca
n understand what people want and how they want it. We can craft some of those most beautiful experiences. And with the power of Boomi in the background making the time to value much faster, that mix of knowledge together is going to change the world.”
While there’s no shortage of established bot and AI frameworks from the likes of Amazon, Microsoft, Google, IBM, SAP, Salesforce and numerous others, Boomi characterizes itself as point of connection for disparate platforms, though the company is not alone in that field either.
In addition to its partnership with Accenture to extend its new conversational AI capabilities, Boomi announced that it is partnering with Deloitte, Intel and SAP to…