Agents

The Big Thaw

Posted: 03/1998 By Charlene O’Hanlon Payphone users in the Great White North soon may have the same satisfaction–and headaches–of their American counterparts. That’s because the Canadian Radio-television and Telecommunications Commission (CRTC) is looking into deregulating the pay telephone market–the last bastion of regulated telecommunications services north of the border. The CRTC–the Canadian version of the […]

The Questions

Posted: 03/1998 By Larry Leikin The California Public Utilities Commission (CPUC), in an attempt to solve the problem of slamming, has ordered that every interexchange carrier (IXC), competitive local exchange carrier (CLEC) and incumbent LEC (ILEC) respond to a 21-question survey of verification procedures and primary interexchange carrier (PIC) dispute experience. All carriers certified in […]

Excel ‘Switches’ Strategy

Excel ‘Switches’ Strategy

Posted: 03/1998 Excel ‘Switches’ Strategy Deal with DSC Facilitates New Moves to Switch-Based Services, Attracting Business Customers By Peter Meade Excel Communications Inc.’s $30 million deal with DSC Communications Corp. is declarative of the meteoric long distance carrier’s big push into new markets. While the Dallas-based service provider’s rapid ascent to becoming the nation’s fifth-largest […]

The Final Chapter

The Final Chapter

Posted: 03/1998 By Dan Baldwin The Final Chapter In the November issue of PHONE+ we began a three-part series on what you can do when one of the Big Three beats your price in a deal you thought you had closed. This month’s column is the final chapter, and the information comes from an actual […]

Resale Energizes Power Company Entry into Retail Telecom Markets

Resale Energizes Power Company Entry into Retail Telecom Markets

Posted: 03/1998 By Khali Henderson You probably heard about energy giant Williams Companies’ splashy January 1998 re-entry into the telecom business. But, you probably haven’t heard about Delmarva Power & Light Co.’s entry into local and long distance services businesses in Delaware and parts of Maryland, New Jersey and Pennsylvania. Last fall, the company’s subsidiary, […]

Self-Serve Internet Fill-in Forms Automate Long Distance Service Orders

Self-Serve Internet Fill-in Forms Automate Long Distance Service Orders

Posted: 03/1998 By Khali Henderson Tel-Save Holdings Inc. must be the envy of its second-tier long distance carrier peers. The company commenced a month-long test Dec. 31, 1997, joint marketing a 9-cent long distance minute to select subscribers of America Online (AOL), the country’s largest Internet service provider (ISP) with 11 million customers. (If that […]

Considering IP Voice

Considering IP Voice

Posted: 03/1998 Considering IP Voice Packetized Service Offers New Alternative for Telecom Providers Offering voice services that are carried over packetized, rather than the more conventional circuit-switched, networks is becoming a growing new option for network operators and long distance resellers alike. Putting voice services over Internet protocol (IP) links allows carriers such as IDT […]

GUEST EDITORIAL

GUEST EDITORIAL

Posted: 03/1998 GUEST EDITORIAL By Bill Stevens,Principal, Mayfair-Group. Inc. Mayfair Group Inc. has been fortunate to grow into a decent-sized national master agency with just one or two reseller sources. We have been paid promptly; our contracts are really fair to both parties; and there have been some rewards for our narrow focus. Though we’ve […]

Did Somebody Say "Outsource?"

Did Somebody Say "Outsource?"

Posted: 03/1998 By Jennifer Knapp Any company looking to step into the prepaid phone card industry should know two things: First, creating a successful prepaid platform is a monumental task with myriad steps. Second, help is available! Companies with experience in the many facets of the industry can assist with resale, wholesale and promotional programs. […]

The Companies that Helped Blaze the Path to Telecom Competition AreBack for a Second Try

The Companies that Helped Blaze the Path to Telecom Competition AreBack for a Second Try

Posted: 03/1998 The Companies that Helped Blaze the Path to Telecom Competition Are Back for a Second Try By Paula Bernier The warriors of the early telecommunications wars have returned to the battlefield. Resurgens Communications Group Inc., Kiewit Diversified Group Inc. and Williams are back, and they’re building up new network arsenals for the next […]

Diversify or Die

Diversify or Die

Posted: 03/1998 By Peter Meade As more and more callers use calling cards or collect calls to "dial around" operator-assisted calls, operator service providers (OSPs) are faced with finding new strategies and directions for maintaining their business. The result of dial around has caused the operator services market to decline or flatten–depending on who’s talking–for […]

What Will the Big Three Do?

What Will the Big Three Do?

Posted: 02/1998 What Will the Big Three Do? By Gary Kim Perhaps the only job in corporate America more challenging than the helm of AT&T is the CEO spot at Apple Computer. For with the addition of the IXC Communications and Qwest networks, there now are six nationwide optical long distance infrastructures. WorldCom is […]

Disconnected? As Florida Gets Tough on Payphone Quality, Owners Wonder Why

Disconnected? As Florida Gets Tough on Payphone Quality, Owners Wonder Why

Posted: 02/1998 By Charlene O’Hanlon The Florida Public Service Commission (PSC) has announced it is stepping up inspections and quality assurance within the state’s payphone industry, following a failed spot inspection of about 200 Miami-area payphones. Payphone owners, however, are confused and angered by the PSC’s announcement, citing low consumer complaint rates. The Florida PSC […]

A Bill with a View

A Bill with a View

Posted: 02/1998 A Bill with a View d.b.Express-A-Bill Makes Record Analysis Easy on the Eyes By Charlene O’Hanlon Bohemia, N.Y.-based Computer Concepts Corp. has come up with a novel idea for telecom analysis and reporting: make it easy. d.b.Express-A-Bill, a reporting and billing analysis software program designed for the telecom industry, can help make short […]

FCC Denies Ameritech’s Long Distance Application, EstablishesRoad Map for Future Requests

FCC Denies Ameritech’s Long Distance Application, EstablishesRoad Map for Future Requests

Posted: 02/1998 FCC Denies Ameritech’s Long Distance Application, Establishes Road Map for Future Requests By Danny E. Adams On Tuesday, August 19, the Federal Communications Commission (FCC) denied Ameritech’s application for in-region interLATA services authority in Michigan. In doing so, the Commission commended both Ameritech and the Michigan for being at the forefront in opening […]

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