UCaaS Market 'Overbloated,' More Consolidation to Come
“We are seeing fewer resources dedicated to the channel and a shift from channel to direct.”
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For Tangoe, Partners, Technology Expense Management Takes New Shape
Tangoe recently named Avant its partner of the year.
The Future of UCaaS: AI Integrations, Diversified Expansion
Expect to see flexible management tools and an improved customer experience via omnichannel CCaaS services.
Pure IP Buy Boosts BCM One's Global Footprint, Microsoft Teams Chops
Pure IP provides cloud voice services for Teams, Webex and Zoom – three platforms with which BCM One is growing its interoperability.
Enterprise Connect 2023 Expo Hall: RingCentral, VMware, Five9, Cisco, More
“It’s as exciting as it gets,” a Microsoft official said of generative AI.
Microsoft, Zoom Gain, Cisco Loses, in Worldwide UC&C Market
Providers are under pressure to monetize existing customers and gain new ones.
Lumen Partners with Talkdesk to Scale Up Cloud-Based Solutions for Contact Centers
It will improve “usability, efficiency and flexibility,” officials said.
8x8 Intros OpenAI Integrations to Enhance CX and Team Performance
The company is infusing deeper AI/ML, natural language understanding models and performance capabilities into its contact center.
New Products, Services: RingCentral, VMware, Cisco, Telco-Cloud Partnerships
Check Point launching SD-WAN? AWS partnering with a UCaaS/CCaaS provider?
UCaaS Provider Viirtue Gets $10.8 Million from Ballast Point Ventures
The company will use the investment to expand its Viibe platform.
The State of M&A: What Does Vendor Consolidation Mean for Partners?
Merged vendors are drafting new partner agreements more frequently than ever.
After AppDirect Sale, TBI, Shepstone Reckon with Layoffs Fallout
“If anyone promises you equity, get it in writing,” a former TBI employee told Channel Futures.
Advantage Communications Group Eyes Expansion Amid Rising EMEA Adoption
Advantage executives said European multinational companies are warming to the firm’s unique blend of agent and MSP services.
Partners, Analysts: Avaya Road Back from Bankruptcy to Be 'Long and Arduous'
Most partners and analysts we spoke with aren’t too optimistic about Avaya bouncing back.
Early Inventory Availability, Intelisys Cloud Growth Propel ScanSource Profit in Latest Quarter
Intelisys drove $2.4 billion in annual end-user billings, according to ScanSource execs.
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