Unified communications (UC) and contact center solutions provider 8x8 (EGHT) will provide enterprises with contact center quality management capabilities, thanks in part to a new acquisition.
8x8 has announced plans to acquire Quality Software Corporation (QSC), a Delray Beach, Florida-based call center performance and analytics solutions provider, and two affiliated companies for $3 million in cash and $1.3 million in stock compensation.
Also, 8x8 intends to hire QSC CEO Ryan Morrissey and the company's development team in Romania as part of the transaction. Morrissey will serve as 8x8's senior director of product strategy for cloud quality management solutions.
So what does QSC offer 8x8? An 8x8 spokesperson told Talkin' Cloud that QSC will help 8x8 deliver "a more personalized customer experience" to enterprises.
"QSC now puts us in a unique position, as [this company has] developed an agile, cloud-native solution from the ground up, which means 8x8 can start to deliver these capabilities far beyond the call center and now offer key lines of business such as sales, HR and help desks high-touch capabilities such as call recording, screen capture, live monitoring, agent evaluations, speech transcription, reporting and detailed analytics," the spokesperson said.
The spokesperson noted that 8x8 now is on track to unveil a cloud-based quality management product for its Virtual Contact Center (VCC) solution by the end of this year.
In addition, 8x8 has finalized its acquisition of DXI, a UK-based outbound and blended contact center solutions provider, for approximately $25.7 million. 8x8 last month announced plans to acquire DXI and finalized the transaction on May 29.
8x8 said it now expects its fiscal 2016 revenue to range from $202 million to $206 million, which represents roughly 24 percent to 27 percent annual growth.