When it comes to partnering in the managed services market, the Ingram Micro Seismic team doesn't appear to be playing favorites. In addition to working closely with Autotask, Ingram is now reaching across the aisle to work with ConnectWise -- one of Autotask's top professional services automation (PSA) software rivals.
According to a ConnectWise press release:
With ConnectWise, solution providers subscribing to Ingram Micro's Seismic Remote Management and Monitoring (RMM) and Help Desk now have the ability to leverage "two-way" RMM integration. Incidents identified through Seismic RMM will create service tickets in ConnectWise, where they can be reviewed, updated and closed by solution provider employees.Since MSPmentor doesn't test software platforms, I can't say whether Ingram is working more closely with Autotask or ConnectWise. However, it's clear that Ingram is committed to letting customers choose the professional services automation (PSA) software that best fits their businesses.
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