Tigerpaw Software has integrated GMS Live Expert, an outsourced help desk for managed service providers (MSPs), into its professional services automation (PSA) solution. Here's everything you need to know.
ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application. What should managed service providers (MSPs) expect from this integration? Here are the details.
Amazon's MayDay button (live tech support on Kindle Fire HDX tablets) is forcing MSPs to rethink their long-term IT help desk support strategies as consumer and mobile user experiences continue to evolve rapidly.