Cisco Systems Senior Director Al Safarikas, Autotask CEO Bob Godgart and THINKstrategies Managing Director Jeff Kaplan each work for vastly different organizations -- massive, midsize and small companies. Still, they have something in common: They are evangelizing the move to next-generation Managed Services.
So what is Managed Services 3.0? Marketing hype, or a true shift in the MSP market? Here are some key thoughts from Godgart, Safarikas and Kaplan.
According to Kaplan's blog entry:
Managed Services 3.0 represents the confluence of three important forces: More powerful and cost-effective enabling technologies (particularly SaaS); more compelling marketing messages and effective marketing tactics; and more committed leadership and sophisticated management.Safarikas, senior director of Cisco's Service Provider Managed Services group, offers these thoughts:
Managed Services 3.0 can give all aspiring xSPs an opportunity to assume greater responsibility for their customers’ IT/network management requirements and establish a more strategic relationship with the most demanding business decision-makers.According to Godgart, next-generation MSPs will increasingly collaborate with one another, through a trend known as outsourcing management. Instead of being locked to a single MSP platform, service providers will be able to coordinate customer tickets and other project information across multiple platforms such as:
Rather than just supplying bandwidth and responding to RFP requests, savvy xSPs can proactively address their customers’ predictable business technology alignment needs, and thereby gain a competitive advantage.
- Professional Services Automation (PSA) systems
- Remote administration and monitoring platforms
- And service provider marketplaces (such as the Ingram Micro Services Network (IMSN) and OnForce)