GFI Max has released its new help desk and customer service solution for managed services providers (MSPs), keeping a promise the company made to MSPs in September.
GFI Max ServiceDesk aims to assist MSPs with managing the services they provide to customers and "to increase their demonstrated value on a regular basis," GFI Max said. Additionally, GFI Max ServiceDesk is integrated with GFI MAX RemoteManagement.
GFI Max Business Unit General Manager Alistair Forbes told MSPmentor that this solution "differentiates itself through powerful, accessible functionality from a product that is fully integrated with and shares the technical, functional and commercial characteristics of all the GFI Max solutions, appealing to and meeting the needs of MSPs of all sizes."
He added that MSPs can "demonstrate all of the work that goes into keeping their customers’ deployments running smoothly as well as the resources expended in a given time period."
Forbes said the general availability release of the system took place a week ago, and, now, GFI Max is "on track to have around 500 customers trialing the system," which is more than 5 percent of its customer base within the first week.
The launch of GFI Max ServiceDesk was a direct result of the acquisition of LogicNow back in May.
In September, some MSPs expressed concern that GFI Max would enter the professional services automation (PSA) market, competing directly with ConnectWise and Autotask, however, Forbes reassured MSPmentor that there's no plan to compete in the PSA space.