Continuum did experience a security incident during the summer, as a legacy IP scanning tool account left on the servers of some end-user clients was exploited. When we learned that our partners might have been compromised, we responded quickly and forcefully. Among other things, we immediately engaged a top forensic firm and the FBI. Our Engineering team worked around the clock to write new software to flag suspicious activity, disable suspicious accounts and build tools to respond to the potential threat. We also communicated regularly with our partners and published a set of guidelines to help all partners strengthen the security at their end clients.
Needless to say, although our RMM agent and network appear uncompromised, we have taken the opportunity to review our environment and practices from top to bottom and look for ways to further strengthen our security posture. We plan to enhance and add to our product portfolio to enable our MSPs to further secure their clients’ environments.
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