The upgrade enables third-parties to automate billing, and manage and monitor customer environments across other parts of the Microsoft Azure cloud platform and infrastructure.
“Working with all the data you need in a single, centralized place makes cloud support easier for everyone on your team,” said a blog post by Craig Fulton, general manager for ConnectWise Business Suite. “You can decrease your SLAs, boost ROI and confidently manage your clients’ licenses, even when they come on board mid-month.”
In a statement last month, ConnectWise officials described the addition of Azure support as a logical next step that would give customers the capacity to manage all of their virtual machines, websites, SQL databases and storage from a single pane of glass.
The tool is also billed as a way for services providers to increase uptime and “guarantee a positive customer experience” for end users.
“CloudConsole gives you unparalleled visibility into Azure’s expansive cloud environment, so when trouble (like outages and disruptions) is detected, you’ll already be on top of it,” Fulton wrote.
The billing component captures time for individual end users and automatically generates invoices.
“You’ll know without a doubt that you aren’t leaving any money on the table,” the blog states.
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