Locked In the NOC - Part 2

Locked In the NOC - Part 2

Welcome to Locked in the NOC (Network Operations Center) list, part 2. If you were to build a managed services provider (MSP) business, these are the folks you'd want to kidnap and LOC in your NOC -- to gather their technical, business, sales, marketing and community insights. Forever.

The Locked in the NOC list is a spin-out of our MSPmentor 250 list. What's the difference?

  • Locked in the NOC: Honorees appear in the list forever
  • MSPmentor 250: Honorees are selected annually, based on current-year achievements
Now, let's get to the honorees.



Locked In the NOC, Part 2




Todd Croteau, President, All Covered

Croteau leads one of North America's best known MSPs and IT service providers in the SMB market. He led All Covered's sale to Konica Minolta. The IT business now exceeds $100 million and the company has acquired eleven MSPs since early 2011.



Justin Crotty, Senior VP and GM, NetEnrich Inc.

Crotty is an industry expert, influential voice and a long-time advocate for managed IT and cloud-based services. Since joining NetEnrich in 2010, he has been instrumental in building the company's channel-exclusive sales strategy and ensuring NetEnrich partners know the market rundown and have what they need to grow and scale their business in a more profitable way, while creating recurring revenue streams and added customer value. Crotty previously played a key role in Ingram Micro's cloud and MSP strategies. As the former VP of Services, North America, his focus on Ingram Micro Seismic paved the way for Ingram Micro Cloud.



Mike Cullen, VP Sales, N-able Technologies

N-able Technologies VP of Sales Mike CullenCullen drives global sales at N-able, crisscrossing the world to meet with MSPs in North America, Europe, South Africa, India and Australia. For more than a decade he has helped to shape the managed services market. More recently, Cullen has established himself as an expert on IaaS opportunities for MSPs. Before N-able, Cullen held top positions at IKON Office Solutions, Canon and Pitney Bowes.



Len DiCostanzo, Senior VP, Community and Business Development, Autotask

DiCostanzo is a familiar face to the Autotask user base, having worked closely with the company's MSPs since 2008. More recently, he has been focused on strategic industry alliances, allowing Autotask to work more closely with MSP-centric software, services and cloud providers.



J. Michael Drake, CEO, masterIT

Drake has been a clear thought leader in this industry now for years. He was and still is the clear pioneer when it comes to hardware as a service (HaaS), and has now become one of the leaders in the space educating other MSPs regarding mobile device management. Drake is frequently asked by many vendors and associations (Autotask, TruMethods and others) to conduct presentations at their meetings and gatherings, and has consistently run one of the more profitable MSP businesses in the industry.



Jeannine Edwards, Director of Community, ConnectWise and LabTech Software


Edwards and her team have built one of the most successful, most engaged communities within the MSP industry. More recently, she has pushed beyond ConnectWise User Groups to help sister company LabTech build its worldwide community of MSPs. Edwards also works closely with the ConnectWise vendor community, driving software, hardware and services relationships. Her team has also positioned IT Nation, an annual conference, as one of the largest, most successful gatherings of IT service providers, MSPs and VARs.



Gavin Garbutt, CEO, N-able Technologies

Garbutt co-founded N-able in 2000 and now serves as the company's CEO. He oversaw a 2011 private equity deal that has fueled new R&D and company expansion worldwide. N-able's N-central is one of the world's top managed services software platforms.



Bob Godgart, Founder and Managing Partner, ChannelEyes; former CEO, Autotask

Godgart is chairman of CompTIA anf co-founder of ChannelEyes, a social media network for VARs, MSPs and IT service providers that want to communicate more closely with their vendor partners. Godgart previously was co-founder and CEO of Autotask, a SaaS software provider that he grew from $0 to about $20 million. Under Godgart's leadership, Autoask helped to define business management and pro-active support for MSPs.



Jim Hamilton, VP, Member Communities, CompTIA

Hamilton built the MSP Partners community, which CompTIA acquired in 2009. He has since led CompTIA's build-out of multiple channel-centric communities for VARs, MSPs and emerging cloud services providers. His efforts to get IT vendors on the same page, while educating MSPs, have pushed the market forward.



Mike Jones, CEO, Clinic Anywhere
Jones radically changed the economics and go-to-market strategy of his company, formerly known as ETG, now Clinic Anywhere. He acquired a medical billing company and aligned with a cloud SaaS solution to capitalize on his 10-year brand equity as a medical-only managed service provider. Now, he's positioned the company as a "vertical services provider." While doing this, Jones was also able to maintain his revenue and significantly improve his gross margins and bottom line profitability.



Michael Locher, CEO, Enterprise Integration

Locher, an industry visionary and forward-thinker, started Enterprise Integration to provide world-class managed services. He left a hugely successful corporate job, winning more than 30 performance awards and opened the doors of Enterprise Integration in 1998. With his insight, vision, dedication and a great team to guide the company, Locher has grown the business from zero to $24 million.



Gary Pica, President, TruMethods

Under Pica's leadership, TruMethods has emerged as one of the top consulting firms and coaching organizations for MSPs. During TruMethods' annual member conference (Schnizzfest 2012), 140 companies, generating more than $3.3 million in new monthly recurring revenue, gathered. The Top 10 averaged more than $105,000 in new monthly MRR since joining TruMethods. Pica previously built and led an MSP that mindSHIFT acquired.



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