Ubiquitous connectivity is the catchphrase in IT today as more businesses are offering customers access to services from virtually anywhere via internet access. However, the steady adoption of cloud-based file sharing services presents IT departments with certain challenges – and access monitoring is one of them.
Many organizations opting for cloud-based file sharing services are going for BYOD (Bring Your Own Device) policies, where they allow their employees to work on personal smartphones, tablets, laptops, etc. BYOD helps reduce infrastructure costs, and increases worker productivity by giving them the choice to work on the devices they are most comfortable using.
However, this also means employees can now access sensitive documents on devices, which may or may not be secured, putting their organization’s data at risk. Also, as more and more devices access data, IT departments find it increasingly harder to monitor file access. MSPs should first check with their cloud-based file sharing provider about how files are secured in these scenarios.
But as an add-on service, it also makes sense to provide customers with monitoring of mobile devices.
Mobile access monitoring on the rise
An ongoing survey by networking monitoring solution provider Paessler AG, which was conducted from February 2014 to February 2015, reveals that more and more IT departments are accessing their products on mobile devices.
Forty-nine percent of the respondents stated they used Paessler’s PRTG Network Monitor on their mobile devices. Clearly, many network administrators out there are making the switch to mobile platforms to help them manage their workload.
However, are there any particular benefits to making the switch to mobile devices – besides simple mobility?
As it turns out, yes, there are.
Sixty-four percent of the survey respondents highlighted exceptional value in time savings, while the remaining 46 percent cited exceptional value in cost savings, thanks to using the product on mobile devices.
The benefits cited don’t stop there – 55 percent of respondents also reported saving two hours every week, while 23 percent saved four hours per week by working on mobile devices. Concerned IT departments stood to gain thirteen working days by saving two hours a week.
Paessler added a mobile application to its portfolio after many users asked for a dedicated mobile solution. Their app, which can work with all major operating systems, came with an intuitive user interface along with customizable push notifications.
Mobile access monitoring for the cloud
The move clearly paid off, as revealed by the survey, and MSPs can greatly benefit from the insights here by adopting a similar approach.
Dedicated access monitoring available on mobile devices can be a tremendous competitive differentiator. It can add another layer of security by giving your clients’ IT departments a versatile tool for keeping check on sensitive data and its usage, while helping them to cut back on time and cost. While a dedicated application tailored to your particular IT infrastructure is no doubt recommended, third party software can be opted as a plug-and-play solution, too.