One of the most frequent discussions we here at MSPmentor have with managed services providers (MSPs) and vendors revolves around challenges in the relationships between the parties.
Many times it’s the MSPs complaining about vendors’ slow responses to support requests or disagreements about roadmap priorities.
Other times, it’s executives from vendors who voice frustration about MSPs’ unrealistic expectations or unwillingness to more fully utilize profit-generating features of their software products.
In an effort to foster greater understanding about such an important dynamic in the IT services provider ecosystem, MSPmentor will be exploring this topic during the second half of 2017 – and we want your help.
To MSPs and vendors: Please send us your stories – either “on” or “off the record.”
In cases of anonymous anecdotes, we’ll do additional reporting and make editorial judgments about what to publish.
At the end, we hope to provide those of you who have any role in these relationships with a richer understanding of what your partners want and don’t want and insights from practicians about how to better participate in the IT services provider ecosystem.
Please send your comments to [email protected] and add “VENDOR RELATIONS” in the subject line.
We look forward to hearing from you.