The globalization of managed services continues. Kaseya last week opened its newest office in Bangalore, India. The company expects to end 2008 with more than 100,000 end-points licensed in that country, positioning India as Kaseya's fastest-growing region, according to Martin Ashby, executive VP of APAC at Kaseya.
Here's a bit more on Kaseya's strategy, plus a brief look at the managed services market in Asia.
Prior to launching the India office, Kaseya ran seven "Roadmap to Success" MSP seminars across India. The face-to-face events allowed Kaseya to rapidly build its end-point licensing pipeline.
The new India office combines four main purposes, according to Senior VP Dan Shapero:
- Local sales, service and support teams focused on continued expansion of our presence in the domestic India market.
- Support desk operations: in addition to serving domestic India, the office provides 24/7 international 2nd tier support for our global service centres as part of our “follow the sun” support strategy.
- A NOC as part of Kaseya’s expanded IT Service offerings.
- A Testing/QA team to support Kaseya's development efforts.
Managed Services In AsiaAs we reported in June, Asia's market for managed services is growing rapidly. Asia Pacific organizations will spend more than $10.25 billion on hosted and managed services by 2010, up from $6.47 billion in 2007, predicts Frost & Sullivan.
That’s a compound annual growth rate of about 16.6 percent. The research results, presented in US dollars, cover 13 Asia-Pacific countries but exclude Japan.
The most commonly contracted outsourced services are managed and hosted infrastructure/network (WAN, data centre, web hosting), managed/hosted applications (software applications), managed/hosted communications, and managed/hosted security, the report states.
Full disclosure: I need to check in with other MSP software vendors to see how they are performing in Asia. Without that information, it's a bit difficult to put Kaseya's India strategy in the proper perspective. I'll be touching base with the other software vendors this week for more info.
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