As a carrier neutral master agency, MPG will market TCN’s Platform 3.0 contact center suite to its agent network, which currently serves more than 500 agents worldwide, according to the announcement.
The partnership is expected to both strengthen MPG agents’ hosted contact center offerings and generate additional sales by marketing TCN Platform 3.0’s API tools, which allow integration to all CRM platforms including Salesforce, Quickbooks and Microsoft Dynamics.
“We reached out to more than 40 hosted contact center solutions providers, and TCN was the only provider that offered easy API integration to all CRM platforms used in multiple industries,” said Carmine Yodice, director of business development, MPG Management Associates, in a statement. “We are excited about this partnership that enables our agents to extend their reach across the market and offers a highly competitive solutions package to existing and prospective customers.”
TCN Platform 3.0 is the company’s latest cloud-based contact center suite, with features including predictive dialing, Interactive Voice Recording, call recording and business analytics. The company hopes to greatly expand its market presence through the new partnership with MPG, said Terrel Bird, CEO and co-founder of TCN.
“As contact centers and BPOs around the world make the switch from premise-based to cloud-based contact center technology, it’s vital that we align ourselves with strategic partners who can help us extend our reach in the marketplace and help companies achieve improved efficiency, cost saving, flexibility, scalability and control,” said Bird.