Hewlett Packard Enterprise has apologized to thousands of employees in its North American sales organization for ongoing issues with the internal software that tracks their sales and calculates their commissions.
In an all-hands meeting on April 27, VP and COO of HPE’s Americas Enterprise Group Cheryl Brown detailed the issue with the software, called MyComp, according to a recording of the call heard by Business Insider. Brown said links between orders and customer account names were disconnected.
HPE insists that salespeople have been paid; it’s just the reporting in the software that is incorrect. HPE salespeople told Business Insider that HPE’s software is having a problem tracking which salesperson gets credit for the sale, many of which happen through distributors and resellers.
Aside from being an embarrassing issue for HPE externally, it has been a nightmare for some employees “whom have had to borrow money from HPE to make ends meet,” the report said. Brown told salespeople that they would have the option to borrow against their anticipated commissions through June.
Some salespeople have even left the company due to the inconvenience, according to Business Insider.
According to the report, the issues have been ongoing since Hewlett-Packard spun off HPE, but Brown said the IT department has fixed a lot of the issues.
A statement from HPE provided to Business Insider said: "Our salespeople have been paid accurately and on time, and it would be wholly inaccurate to suggest otherwise. While our recent separation activities have contributed to challenges with the systems used by our sales force to have visibility into their compensation, these issues have no impact on their actual compensation. As a result of the challenges we have given impacted salespeople a choice between remaining on our draw program or moving to incentive compensation until all of these issues have been addressed."