Do you want to get more visibility into how your customers' end-users are interacting with Salesforce Cloud? A new tool from Knoa Software might be able to help with that. The company launched Knoa Experience and Performance Management (EPM) for Salesforce Sales Cloud and Salesforce Services Cloud, bringing its network, hardware and infrastructure performance management product to the Salesforce (NYSE: CRM) realm.
According to Knoa, EPM provides "a clear view of how users actually interact with the Salesforce Cloud applications," which should provide some insight into how they're using Salesforce and perhaps give IT administrators or channel partners some idea of how to fine-tune apps or tweak environments to improve performance and apps usage.
"User experience and performance management will enable Salesforce users to improve sales productivity, boost win rates and grow revenue by optimizing sales team performance," said Thad Eidman, CEO of Knoa Software, in a prepared statement. "For the first time, Salesforce users now have a clear and objective view to realizing the full value of their CRM investment."
Knoa's solution provides customers information on a wide variety of performance metrics. The analytics tool assesses overall business process performance and provides an indication of system, user and business process errors before they become a support desk problem. If it works as expected, that's a good time-saver for IT departments and channel partners everywhere. In the end, Knoa aims to help customers improve operations and reduce costs for their IT service, support and operations.
For organizations that use Knoa's EPM product, the company aims to help them "realize the full value of their enterprise application software investment."