It’s no secret that the managed services market is expanding at an astounding rate, and it’s doing so for good reason—in-house IT departments, especially at SMBs, simply can’t keep up with today’s rapidly-changing technology landscape. This growth surge can translate into substantial revenue opportunities for MSPs like you, but it can also quickly reveal vulnerabilities and areas of weakness in your company that may have been overlooked or deemed unimportant.
Simply put, rapid growth can act as an amplifier or magnifier of existing flaws in an MSP’s business practices and operations. Deficiencies that appeared mildly problematic in the past can soon assume far greater significance when multiplied across many customers. Thus it is vital to address any such business issues before embarking on an aggressive growth strategy.
With that principle in mind, there are best practices relating to security services that growing MSPs should consider:
Best Practice 1: Standardadize Your Security Solution
As your customer base expands, the inefficiencies of employing multiple endpoint security solutions can become increasingly onerous. In an effort to deliver more comprehensive protection to their clients, some MSPs have resorted to deploying a combination of two separate and distinct AV products. The motivation for this approach often stemmed from the presence of virulent threats that many well-established AV solutions were unable to address (for example, CryptoLocker).
This approach entails significant downsides, but higher AV solution purchase costs for the MSP is not among them; that expense is relatively trivial. Instead, it is the increased cost in time imposed by multiple AV solutions that can frustrate your technical team. The man-hours needed to deploy a conventional signature-based AV can be substantial, and they become even more arduous when MSPs must use two separate products to ensure protection from malware threats such as CryptoLocker.
A related drawback to this multiple-solution AV approach is the necessity for the MSP’s technicians to learn the GUI interfaces/management dashboards for each of the disparate and discrete AV solutions; this makes management more time-consuming and costly for the MSP. This expense becomes even more daunting as the MSP hires and trains more technicians to support its growing customer base. The simultaneous use of multiple AV solutions also introduces the potential for operational conflict among them, as AV solutions are not typically designed for concurrent duty with another endpoint security product.
Furthermore, the different renewal frequencies and licensing terms involved when using multiple AV solutions can significantly increase AV purchase and administrative costs as an MSP’s customer base grows.
Purpose-built for MSPs, Webroot SecureAnywhere Business Endpoint Protection enables you to expand your managed AV services with the schedule, scale and cost that makes the most sense for your business. A single AV with superior protection against today’s threats (including CryptoLocker) compared with any combination of conventional AV products, cloud-based Webroot also blends rapid deployment, centralized administration and licensing flexibility to help you more efficiently expand AV protection for your growing customer roster.
More best practices to come in Part 2...
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