MSP Successfully Deploys GFI MAX Backup to Protect Customer Data

By MAXfocus Guest Blog 1

Earlier this year, GFI conducted a survey which revealed that many small- and medium-sized businesses (SMBs) have lost revenue and vital company documents due to a failed backup and yet many of these SMBs are still failing to safeguard against this type of data loss. This information prompted us, in our blog post Are SMBs Safeguarding Against Data Loss? to explore the potential opportunity this could present for MSPs to offer a comprehensive backup solution.

Now a few months on we are delighted to say that Onsite Computer, a Texas-based managed service provider has been able to do just that, using GFI MAX Backup to provide secure data backup services for its customers! And to top it off they have already had success in educating companies on the benefits of cloud-based backup.

Onsite was able to clearly demonstrate these benefits which include cost savings, efficiency and security for customer C2C Environmental, when GFI MAX Backup helped the company avoid a total loss of HR and financial data as a result of a malware infection.

GFI MAX Backup’s Monthly, Usage-based Pricing

Onsite Computer is committed to aligning the services that they provide with the industry-specific needs of their customers, in order to ensure that they are seen as a one-stop shop for outsourced IT.  In researching the best backup solution to offer to their customers, the MSP was drawn to GFI MAX Backup’s industry-leading technology, monthly, usage-based pricing as well as its comprehensive reporting capabilities. 

“No one wants to pay for something if they do not see the value of what they are getting in return. As a managed service provider, it’s our job to educate customers on the solutions that are right for them and to be capable of providing the services that they may not realize they need,” said Jeff Sneed, CEO at Onsite Computer. “We see ourselves as a partner for our customers rather than just a service provider. Our success depends on providing them with the absolute best tools to be successful.”

The C2C Environmental Experience

When Onsite Computer customer C2C Environmental was hesitant to adopt a cloud-based backup solution, the MSP started them on a free trial of GFI MAX Backup in order to demonstrate its value. Less than a month later, the customer lost their HR and financial data to a CryptoLocker infection. C2C’s previous on-premise backup method would have required the painstaking process of recovering manually backed-up files and rebuilding the active directory to restore the network. With GFI MAX Backup, Onsite was able to restore the customer’s data from a system state backup, minimizing the work needed to get C2C Environmental’s business operations up and running quickly.

Based on the success of this recovery, C2C is now using GFI MAX Backup for all of their disaster recovery needs!

Onsite Computer has also realized a number of benefits since offering the service to its customers. The MSP is able to manage all customer backups from a single console, saving time and helping to proactively avoid being caught unaware about potential issues. Managing backup services from a single console also allows Onsite Computer to train new staff members more efficiently. GFI MAX Backup’s fully customizable reporting features allow the MSP to regularly demonstrate the value they are providing to customers by confirming the state of their backup and giving them a snapshot of the work they are doing each day on their behalf.

“With company data underlying almost every aspect of a  business’s daily operations, MSPs have a great opportunity to grow monthly revenues by providing a highly valuable and visible backup service that is not only reliable, but easy to manage,” said Alistair Forbes, general manager of the GFI MAX business unit for GFI Software. “Data protection is all about recovery, rather than just the backup, and Onsite Computer has clearly demonstrated this in its work with C2C Environmental. By allowing customers to pay for only the storage they use, GFI MAX MSPs are better positioned to educate their customers on the need to adopt a solid backup solution and avoid the losses associated with a long and involved data recovery process.”

If you’d like to find out more about how GFI MAX Backup can help you and your customers why not sign up for a free trial.

GFI MAX offers free marketing materials, sales tips and advice to all MAX customers with our Building Blocks to Managed Services program, designed specifically to help you sell your services. To learn how you can grow revenues, scale your business and of course offer a great service to your customers just sign up for a free trial and ask your account manager about ‘Building Blocks’ to find out more!