Channel Futures TV features video interviews with channel newsmakers in the headlines and at our events, the Channel Partners Conference & Expo and the MSP Summit.

Connex One: AI Reducing Costs, Boosting Customer Experience

Connex One's CRO describes how his company is using AI in the contact center.

Craig Galbraith, Editorial Director

April 5, 2024

7 Min View

Connex One, the contact-center-as-a-service (CCaaS) provider, is using artificial intelligence to make customer interactions more seamless and to help businesses cut costs.

Connex One CRO Joe Giammanco joins Channel Futures TV's Craig Galbraith to explain how it all works and to discuss the company's growing number of industry partnerships.

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About the Author(s)

Craig Galbraith

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

See more from Craig Galbraith
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